User Agreement 

(Terms of Service)

General provisions

MasterUP Platform

Account Registration

Security of Personal Data

Restrictions on the use of Company materials

Applicable law

General Provisions

These Terms of Service (the "Terms of Service") govern the use of the mobile and internet-based services, business tools offered by JSW TECH SL (the "Company," "Master UP," "we" or "us") at and through the website go.masterup.app (the "Website") and through mobile applications (such services, applications, and the Website are collectively referred to as the "Service"). 

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. THIS IS A LEGAL AGREEMENT BETWEEN "Master UP" AND YOU WHICH GOVERNS YOUR USE OF THE SERVICES. USE OF THE SERVICES CONSTITUTES YOUR ACCEPTANCE OF AND AGREEMENT TO ALL OF THE TERMS AND CONDITIONS IN THESE TERMS OF SERVICE AND YOUR REPRESENTATION THAT YOU ARE 18 YEARS OF AGE OR OLDER. IF YOU OBJECT TO ANYTHING IN THESE TERMS OF SERVICE YOU ARE NOT PERMITTED TO USE THE SERVICES.

MasterUP is a platform that connects salons, merchants, stylists, and Professionals providing hair, beauty and other health and wellness services (“body care services”, "professional services", “services”) with clients seeking such professional services ("Clients"). The Professionals and Clients are both users of the Services provided by MasterUP and are hereinafter referred to collectively as "Users". The terms of use of the Service (hereinafter - the Terms) define the general rules of the legal relationship between you and the Company and are not public.

MasterUP Platform

MasterUP solely provides a platform for Professionals and Clients to connect and serves only as a medium to facilitate the provision of Styling Services. MasterUP does not provide or contract for Styling Services, and Professionals and Clients contract independently for the provision of Styling Services.

Each Client is solely responsible for selecting the Professional, the Styling Services to be provided and the location at which Styling Services will be performed, whether on the premises of a Professional or at a site designated by the Client. Any decision by a Client to receive Styling Services or by a Professional to provide Styling Services is a decision made in such person's sole discretion and at their own risk.

All Users understand and acknowledge that (i) the Company does not conduct background checks on Clients and (ii) any provision of Services in a private location inherently increases the risks involved for both Clients, Professionals, and any personnel of Professionals, as applicable.

Each Professional must decide whether a Client is suited to such Professional's services and should exercise caution and common sense to protect the personal safety and property of such Professional and its personnel, as applicable, just as they would when interacting with anyone you don't know.

NEITHER COMPANY NOR ITS AFFILIATES OR LICENSORS IS RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE SERVICES AND YOU HEREBY RELEASE THE COMPANY AND ITS AFFILIATES OR LICENSORS FROM ANY LIABILITY RELATED THERETO. COMPANY AND ITS AFFILIATES AND LICENSORS WILL NOT BE LIABLE FOR ANY CLAIM, INJURY, OR DAMAGE ARISING IN CONNECTION WITH YOUR USE OF THE SERVICES.

MasterUP does not have control over the quality, suitability, reliability, timing, durability, legality, failure to provide, or any other aspect whatsoever of any Styling Services provided by Professionals nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Professionals or Clients. MasterUP makes no representations or warranties whatsoever with respect to Styling Services offered or provided by Professionals or requested by Clients through use of the Services, whether in public, private, or offline interactions, or about the accreditation, registration or licensing of any Professional.

You understand that MasterUP does not routinely screen its Users, inquire into the background of its Users or attempt to verify information provided by any User. MasterUP does not verify or confirm that any User is whom they claim to be or is accurately representing themselves and does not verify or confirm any representations with respect to Styling Services on the Services.

MasterUP does not assume any responsibility for the accuracy or reliability of this information or any information provided through the Services. Notwithstanding the foregoing, MasterUP may, but is not obligated to, check the background and experience of Professionals via third-party background check services and first-party interviews, including but not limited to a verification of identity and a comprehensive criminal background check and may terminate a Professional based on any information discovered during such background checks and first party interviews.

While MasterUP takes what it believes to be reasonable efforts to ensure secure transmission of your information to third parties who assess and process payments, MasterUP is not responsible for any fees or charges assessed by third parties or any errors in the processing of payments by third parties, including any errors that result from third-party negligence, improper transmission of payment information, a Client's mistaken submission of payment information or submission of erroneous payment information. 

The Company reserves the right to deny access to the Service without giving a reason.  The Terms are considered to be accepted from the moment of your unconditional acceptance. Full and unconditional acceptance is when you start using the Service.

By continuing to use the Service, you agree to the current version of the Terms and the Privacy Policy. If you do not agree with the Terms or the Policy, you may stop using the Company's products. 

The Company may revise the Terms at any time without prior notice, and may assign its rights and obligations under the Terms, in whole or in part, to any third party. The new version of the Terms and Conditions shall be deemed effective upon posting on the Service.

Account Registration 

To use the Service, you create an account where you store contact information and information about the professional services ordered from specialists.

When registering you enter personal data: name, phone number, email address (if any), it is possible to place a photo.

By accepting the Terms, you freely, willingly, acting in your own interest, give your consent to the Company to process the data you provide.

The Company will also be able to view chats with specialists. You can delete your account at any time.

Security of personal data

You agree to notify the company immediately if:

• someone has gained access to your account;
• some actions are performed in your account, e.g. service orders or chatting about which you are not aware.

The Company has the right at any time and without giving a reason to prohibit access to the Service or delete your account, in case of violation of the Terms, the Privacy Policy, including for technical reasons. If you want to learn more about the specifics of protecting your data, you can read the Privacy Policy.

The company has the right to provide your data in the following cases:

• there is a request from law enforcement, judicial or other authorities;
• The company has been informed about possible illegal activities;
• In other cases within the limits of the law applicable to the parties.

Restrictions on Use of Company Materials

Prohibited:

• use of the Company's materials in the context of appearance of cooperation;
• use of the means of individualization of the Company (trade name, trademarks, etc.) for the purposes of advertising, monetization of any projects, demonstration of experience of cooperation and examples of work without written consent of the Company.

Applicable Law

Terms, as well as any legal relations, connected with usage of the Company's products, shall be governed by the legislation of the Hong Kong.